14 July 2008
Etisalat launches new initiative to improve service experience for its Internet customers
In a major initiative aimed at improving the quality of service experience for its residential (Broadband Al Shamil ADSL) Internet service customers, Etisalat announced the launch of a new software called eSupport to enable them to solve basic Internet connectivity issues and problems on their own without having to call a help desk for support.
The eSupport software will continually monitor a device, identify a problem, and automatically resolve it or suggest a solution to the customer. The software is downloadable for free from www.etisalat.ae/esupport and enables customers to get to the root cause of Internet connectivity issues without any need for long and complicated diagnostics and troubleshooting procedures.
According to Mohammed Al Fahim, VP, Customer Care Centre, Etisalat, “The introduction of the eSupport software will prove to be extremely beneficial to our residential Internet users with its ability to proactively detect problems in real time and automatically apply or suggest solutions thereby resolving customer problems more quickly.”
He added, “We’ve given the matter a lot of thought and this is a proactive measure from Etisalat which will help our growing customer base to deal with minor service issues on an immediate basis. “
The eSupport software can resolve many common subscriber technical issues, such as "Why can't I connect to the Internet?" or "What's wrong with my email?”. It also provides answers to frequently asked questions. The software can help resolve common connectivity problems such as changed network settings, disabled network adapters, obsolete or fixed IP addresses, incorrect proxy server settings or modem configurations and even cabling issues.
eSupport users will receive automatic updates from Etisalat, including details of new services and alerts about any service interruptions. The program also gives users a personal Support code to facilitate rapid technical support through Etisalat’s Customer Care Center (101).
eSupport is also designed to perform in the event of localized computer problems or loss of internet connectivity, The program will automatically scan the hard drives and generate a Support code which, when shared with etisalat technical support agents, will speed up the diagnostic and resolution process.
“eSupport offers our residential customers an always-on, easily accessed support service in the comfort and convenience of their homes,” Mr. Al Fahim said. “We strongly encourage our customers to avail of this free and robust virtual support centre, the latest in a line of pro-customer service enhancements from Etisalat.”
13 July 2008
DIAC Showcases Higher Education Model at THE-QS World University Rankings Workshop in Korea
Dubai International Academic City (DIAC), a member of TECOM Investments, showcased its international higher education offerings at a workshop organised by the Times Higher Education (THE) - Quacquarelli Symonds (QS) World University Rankings in Seoul, Korea. Held on 8 July, the workshop served as a curtain raiser for the fourth QS Asia Pacific Professional Leaders in Education Conference and Exhibition (APPLE), which opened today (9 July) and will run until 11 July.
The workshop was attended by over 100 delegates including university presidents, vice chancellors, deans and other top planners of university strategy and policy. It highlighted key aspects about rankings, its mechanism and impact on universities and students.
Dubai International Academic City recently announced its partnership with the international body to serve as a sponsor for THE-QS World University Rankings’ seminars and workshops scheduled to be held during 2008.
THE-QS World University Rankings is an annual publication of university rankings around the world, published by The Times Higher Education Supplement (THES) and Quacquarelli Symonds (QS). THE-QS ranking confers recognition to universities based on several multiple indicators such as quality of research, research training, peer and recruiter reviews, along with the competency of students and faculty.
Dr Ayoub Kazim, Executive Director, Dubai Knowledge Village and Dubai International Academic City, said: “It is important for us to partner with international academic bodies such as the prestigious THE–QS World University Rankings. We are aware of the crucial role the leading academic institution plays in the holistic evaluation of universities that enables comparison of institutions across borders. This provides a fair referral to the academics, students and universities of comparative international university quality and promotes the internationalisation of education.”
Commenting on DIAC’s participation in the conference, Dr Kazim added: “We are extremely privileged to participate in the fourth QS Asia Pacific Professional Leaders in Education Conference and Exhibition. This is our third participation in the event, which has been a significant forum for exhibiting, networking and exchanging best practices among higher education leaders in Europe, Asia and Australia. In addition, the event has proved an excellent platform to showcase the strategy, vision and mission of Dubai International Academic City that is set to be the regional hub for international higher education in the region.”Complementing Dubai’s strategic mission to build a holistic knowledge-based economy, Dubai International Academic City endeavours to offer programmes that foster the creation of a rich talent pool, matching the country’s range of booming sectors. The cluster provides enabling opportunities for top-tier global universities to create their distinctive identity by establishing their campuses in Dubai.
Abu Dhabi Opens Worldwide Nominations and Submissions for Zayed Future Energy Prize
2007 Nobel Laureate Dr. Rajendra Kumar Pachauri and Masdar CEO, Dr. Sultan Al Jaber today announced the official call for nominations and submissions for the Zayed Future Energy Prize (ZFEP), an international awards program to recognize individuals, companies, organizations, and NGO’s who are leading the global search for future energy solutions.
Named after the UAE’s Founding Father late HH Sheikh Zayed bin Sultan Al Nahyan, the Zayed Future Energy Prize was launched in January this year at the inaugural World Future Energy Summit by HH General Sheikh Mohammed bin Zayed al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, to encourage innovations in the field of clean energy and sustainable development. The prize is a Masdar initiative, which is Abu Dhabi’s landmark program to develop sustainable solutions to meet the world’s future energy demand.
The winner and finalists of the first Zayed Future Energy Prize (ZFEP) will be announced at the World Future Energy Summit on January, 19th 2009. The winner will receive US$1.5 million and two finalists will receive US$350,000 each to take their ideas and ambitions forward.
The jury, who will be responsible for selecting the winners, was also announced today and includes some of the world’s leading experts in future energy and climate change. The full jury includes:
Dr. Rajendra Kumar Pachauri, Chairman of the Intergovernmental Panel on Climate Change (IPCC) and Chairman of the Jury for ZFE; HE Olafur Grimsson, President of Iceland; HE Khaled Irani, Environment Minister of Jordan; HE Ahmed Ali Al Sayegh, Chairman of Abu Dhabi Future Energy Company (Masdar); Lord John Browne, Managing Director, Riverstone Holdings; Lord Norman Foster, Founder and Chairman, Foster + Partners and Jeremy Rifkin, President of the Foundation on Economic Trends.
"Climate change is one of the most significant challenges we face today. Over the past two decades we have seen some incredible advancements in the development of alternate sources of energy, but there is still a long road ahead. The Zayed Future Energy Prize will be an important symbol for creating future energy choices, as it will be honoring the contributions of energy pioneers and inspiring others to seek and create innovative solutions for a sustainable future,” said Dr. R.K. Pachauri, Chairman of the Intergovernmental Panel on Climate Change (IPCC) and Chairman of the Jury for ZFEP.
“In establishing the Zayed Future Energy Prize (ZFEP), Abu Dhabi honors and continues HH Sheikh Zayed’s environmental legacy and advocacy for sustainable development. This vision is for a new energy future, whereby the world has access to energy that is sustainable, accessible, and affordable. This can be achieved by driving the best minds to explore science and technology, and develop evolutionary solutions,” added Sultan Al Jaber, CEO of Masdar and Director General of ZFEP.
A dual language, Arabic and English website was designed specifically for the prize and is now live. The website, http://www.zayedfutureenergyprize.com/, will be a focal point for information and updates on The Zayed Future Energy Prize (ZFEP) and will be a portal for entering nominations and submissions.
Nominations and Submissions for the Zayed Future Energy Prize (ZFEP) will be open until July 31, 2008 and September 30, 2008, respectively.
The Zayed Future Energy Prize (ZFEP) is the preeminent award in field of clean energy supported by the Government of Abu Dhabi and announced at the World Future Energy Summit in 2008. It recognizes and aspires individuals, organizations and companies--making contributions in clean energy research, engineering, theoretical advancement, and/or in the areas public policy and public awareness.
Projects and innovations in one or more of the following fields are eligible for nomination:
· Renewable and sustainable energy
· Efficient use of traditional sources of energy
· Sustainable energy policy
· Communication and public awareness.
The selection process for the Prize is modeled on the Nobel Prize. The finalists will be selected by global experts in clean energy. The winner will be awarded a prize of $1.5 million and the two finalists will be awarded a $350,000 each.
07 July 2008
Meet Nickelodeon’s SpongeBob SquarePants, Dora the Explorer and Patrick Starfish at Dubai Summer Surprises 2008
Kids attending Dubai Summer Surprises 2008 are in for a special treat when world-famous Nickelodeon characters SpongeBob SquarePants, Dora the Explorer and Patrick Starfish appear at Nickelodeon Arabia’s stand in Modhesh Fun City at Dubai Airport Expo from today until August 22. Kids will be able to have a photograph taken with their favorite Nickelodeon characters and download them from the Nickelodeon website (http://www.nickarabia.net/). They can also record a personalized message that will be posted on the Nickelodeon website and see sneak previews of the brand new Nickelodeon channel at a special viewing station.
Nickelodeon Arabia, an Arabic language regional version of the most widely distributed multi-media children’s channel in the world, launches on July 23rd 2008 on NileSat and ArabSat satellites, reaching over 36 million homes and a potential 190 million viewers across the Middle East.
The channel, which is aimed exclusively at Arab children aged 2-14 years old, will showcase a mix of international content from Nickelodeon’s unrivalled animation portfolio such as pre-school hit Dora The Explorer as well as SpongeBob SquarePants and Jimmy Neutron for older kids, tween live-action favourites Drake and Josh and Unfabulous and the famous Nickelodeon Kids’ Choice Awards. Nickelodeon Arabia will also air original local productions to ensure a wholly relevant experience for Arab audiences.
Abdullatif Al Sayegh, CEO of Arab Media Group, said: “Nickelodeon is the world’s most widely distributed, kid-focused multi-media brand and is home to some of the world’s most recognized and loved kids’ brands and characters. In introducing the brand to the Middle East, we aim to raise the standard of children’s entertainment in the region.
Accordingly, we felt that it was due time that children in this region get a chance to meet the characters up close at the Dubai Summer Surprises 2008.”
SpongeBob SquarePants is one of the world’s most popular animated programmes. SpongeBob is a sea sponge who lives in the ocean with animal pet snail Gary in a fully furnished pineapple under the seabed. During his adventures with Patrick the Starfish, SpongeBob is relentlessly optimistic despite being constantly besieged by problems.
Beloved Dora the Explorer is a 7-year-old adventure champion full of activity and vitality. In each episode Dora and her favorite friend Boots the monkey request assistance from viewers in resolving problems and puzzles.
02 July 2008
du makes GCC Visitors ’feel at home’ during Dubai Summer Surprises Festival
du, the UAE’s integrated telecom service provider has announced that visitors travelling from the GCC to the UAE during the Dubai Summer Surprises (DSS) festival can access a host of roaming services by choosing du (UAE03) as the network provider. In addition, travelers will be able to stay in touch with family and friends back home during the festival, from 18 June to 1 September, and access services they normally enjoy at home.
Farid Faradoni, EVP Commercial Division, du, said: ‘Dubai Summer Surprises is the biggest shopping and entertainment event in the region, figuring prominently on the holiday calendar of a huge number of regional visitors and we are delighted to be part of this exciting event. By roaming with du, visitors from GCC countries with postpaid and prepaid lines from their home country can make and receive calls and SMS, use video calling, mobile internet browsing and email to enable them to feel at home whilst traveling within the UAE."
“With du’s roaming services, visitors will enjoy a roaming experience that combines convenience and flexibility, because we realize the importance of communications in our daily life and the need to stay connected to family and business acquaintances, from anywhere in the world," he added.
du has signed over 550 international roaming agreements with world-class operators in a record span of 18 months from service launch. Moreover, visitors from several operators can enjoy easy access to their voice mail service, home operator customer care and other services using the same numbers that they use back home.
To roam with du, visitors must open the network operator settings menu on the mobile phone; choose manual operator selection method and then select ‘du” or “UAE03” Visitors can then access the du directory enquiry service by dialing 199 from their mobile phone to receive local numbers for shopping malls, restaurants, hotels and other destinations. For more information, visitors may log on to http://www.du.ae/ and go to the ‘Visiting UAE’ section.